Privacy Policy

Information We Collect

When you join Lucky 7even Casino or use our platform, we collect information that is necessary to provide our services, comply with legal obligations, and improve your experience. This may include details you give us directly during registration or while using the site.

Personal Information

We collect your full name, date of birth, residential address, email address, telephone number and payment details. To meet regulatory requirements we may also request identification documents such as a passport or driver’s licence for identity verification purposes. This helps us maintain a safe and compliant gaming environment.

Usage and Technical Information

Our systems automatically record certain technical data including your IP address, browser type, device information, pages visited, time spent on the site and referring URLs. We use this to analyse performance, prevent fraud and enhance site functionality.

How We Use Your Information

We use the information we collect for several legitimate purposes. Primarily, it enables us to create and manage your account, process deposits and withdrawals, and deliver the gaming products and customer support you request.

Your data also helps us personalise your experience, send important account notifications, and, where you have consented, provide details of promotions and offers that may interest you. We may analyse usage patterns to improve our services, conduct research and meet our legal and regulatory responsibilities, including anti-money laundering and responsible gambling obligations.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share it with trusted service providers who assist us in operating the platform. These include payment processors, identity verification agencies, hosting providers and customer support partners. All such parties are contractually obliged to keep your information secure and use it only for the purposes we specify.

We may also disclose information where required by law, regulation or governmental authority, or to protect the rights, property or safety of Lucky 7even Casino, our players or the public. This includes sharing data with licensing bodies or law enforcement agencies when legally necessary.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the site functions correctly, remember your preferences and understand how visitors interact with our content. Some cookies are essential for account login and game play, while others help us analyse traffic and improve the user experience.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use parts of the website.

Data Security

We take the protection of your information seriously and implement appropriate technical and organisational measures to prevent unauthorised access, loss or misuse. These include encryption of sensitive data, secure servers, access controls and regular security reviews. While no system can guarantee complete security, we work continuously to maintain a high standard of protection.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data where we no longer have a legitimate reason to keep it. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting our support team.

To exercise these rights, simply contact us using the details provided below. We will respond to your request in accordance with applicable laws.

Data Retention

We keep your personal information only for as long as it is needed to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once it is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our customer support team through the live chat feature on our website or by emailing [email protected].

This policy is effective as of March 2025 and applies to all users of Lucky 7even Casino in Australia.